Our Services include:
Providing a service design function for a multi-million pound Ministry of Justice procurement programme, which utilises a multi-sourced operating model and the SIAM framework
Advice and guidance to a Bid team during the OJEU procurement process for forty-five million pound Scottish Government based outsourcing project, which included a due diligence exercise.
Definition, design and transition to a live service of bespoke IT service solutions and underpinning processes, which have included:
- Service Desk (including the integration with the appropriate SM tool)
- End User Computing (Desktop Support and Maintenance)
- Application Management (including Hosting, Development, Support & Maintenance)
- Network and Security Operations
- Infrastructure Monitoring (included Availability, Capacity and Event Management processes and procedures)
- Datacentre Operations (including Archiving and Back-up)
- Unified Communications (utilising MS-Lync)
- IT Service Continuity
Service Management process design utilising BPMN with alignment to the ITIL V3 process framework
Definition, design and transition to live of a shared service solution and underpinning Service Management processes for a Government ICT framework contract. which complied with he ISO20000, ISO27001 standards and was fully aligned to the ITIL V3 framework